• Home
  • /
  • Blog
  • /
  • Entrepreneurs, You Can Turn Lemons into Lemonade.

Entrepreneurs, You Can Turn Lemons into Lemonade.


I love the art of hospitality and the science of service. No hospitality business is perfect, so the fine art of service recovery is, in my not-so-humble opinion, one of the most valuable trait any hospitality leader can exhibit.

I’ve been running hospitality businesses for nearly forty years, so I’ve had my share of unhappy customers. Ironically, two of the two-dozen compadres in last week’s MEA workshop in Santa Fe were past customers of mine – one of them dating back twenty-six years and the other one dating back just a couple months. They became fast friends in last week’s workshop and loved swimming laps together in my swimming pool on the ranch. 

I wanted to capture what it means when you can help a customer feel heard and respected. That person may become an evangelist for your company and, even possibly, a friend. Here’s a short video of Alison Carr and Julie DeLoca talking about how they’ve become evangelists after an initial challenge. Hope you enjoy it, especially those of you entrepreneurs. 

-Chip

Discover More Wisdom

April 8, 2022

In some areas, women are disproportionately affected and 25% cite childcare or elder care ...

The Great Resignation or the Great Reinvention?

January 6, 2024

A definition of “come into one’s own” is “to become fulfilled.” When we come ...

The 3 Things that Keep Us from Finding Purpose.
{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}

Choose Your Path to Midlife Mastery