Entrepreneurs, You Can Turn Lemons into Lemonade.

 & 
May 28, 2024

Entrepreneurs, You Can Turn Lemons into Lemonade.

 & 
May 29, 2023

I love the art of hospitality and the science of service. No hospitality business is perfect, so the fine art of service recovery is, in my not-so-humble opinion, one of the most valuable trait any hospitality leader can exhibit.

I’ve been running hospitality businesses for nearly forty years, so I’ve had my share of unhappy customers. Ironically, two of the two-dozen compadres in last week’s MEA workshop in Santa Fe were past customers of mine - one of them dating back twenty-six years and the other one dating back just a couple months. They became fast friends in last week’s workshop and loved swimming laps together in my swimming pool on the ranch. 

I wanted to capture what it means when you can help a customer feel heard and respected. That person may become an evangelist for your company and, even possibly, a friend. Here’s a short video of Alison Carr and Julie DeLoca talking about how they’ve become evangelists after an initial challenge. Hope you enjoy it, especially those of you entrepreneurs. 

-Chip

Go deeper with a workshop, in person or online.

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From Conventional to Intentional: Attune to Your Purpose with Zee Clarke

August 5, 2024
 to 
August 10, 2024
Santa Fe, USA
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Cultivating Purpose with Jeff Hamaoui & Lori Schwanbeck

August 5, 2024
 to 
August 10, 2024
Santa Fe, USA
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The Bonus Round: Crafting a Meaningful Post-Work Chapter

September 17, 2024
 to 
September 22, 2024
Santa Fe, USA

A Lifetime of Women’s Wellness: Thriving through Transitions with Dr. Suzanne Gilberg-Lenz

June 24, 2024
 to 
June 29, 2024
Santa Fe, USA

Navigating Transitions with Barb Tint & Jeff Hamaoui

Jun 24, 2024
 to 
Jun 29, 2024
Baja, Mexico

Navigating Transitions with Barb Tint & Jeff Hamaoui

June 24, 2024
 to 
June 29, 2024
Baja, Mexico
Jun 24, 2024
 to 
Jun 29, 2024
Baja, Mexico

Navigating Transitions with Christine Sperber

Jul 1, 2024
 to 
Jul 6, 2024
Santa Fe, USA
Jul 1, 2024
 to 
Jul 6, 2024
Santa Fe, USA

Navigating Transitions with Christine Sperber

July 1, 2024
 to 
July 6, 2024
Santa Fe, USA
Jul 1, 2024
 to 
Jul 6, 2024
Santa Fe, USA